Welcome to Fairfax Police Department

Fairfax Police Department Police Dispatcher (Open/Competitive)
This general announcement is subject to change. It does not constitute an expressed or implied contract.

Final Filing Date
Not accepting applications.

Contact Sergeant James O'Callaghan by with any questions.

The Position
Under general supervision of a Sergeant or the Watch Commander, Dispatchers use a records management system to receive all incoming calls from the public requesting police, fire, medical or other emergency service, and they determine the nature and location of the emergency, determine priorities, and dispatch necessary police units.

Dispatchers receive and process 911 emergency calls; maintain contact with all units on assignment; maintain status and location of police units; and monitor direct emergency alarms.

A Dispatcher will answer non-emergency calls for assistance; enter, update, and retrieve information from a variety of computer systems; receive requests for information regarding vehicular registration, driving records, and warrant information, and provide pertinent data. They monitor several complex public safety radio frequencies; operate a variety of communications equipment, including radio consoles, telephones and computer systems; and prepare and maintain police records, statistics, and reports as necessary.

Dispatchers enjoy a 3-12 schedule, and are assigned to a specific shift that usually rotates every four months.

Essential Duties and Responsibilities
  • Receives incoming calls from the public requesting police, fire or medical service, determines priority, and services;
  • Maintains computer record of all calls;
  • Maintains radio contact with units on assignments;
  • Operates a variety of computer equipment as necessary to perform vehicle registration and drivers license checks, and provides officers with other information as requested;
  • Enters wanted persons, stolen vehicles and other information into police information networks;
  • Sends, receives, and disperses teletype information;
  • Prepares, stores, and maintains a variety of essential police records and statistics using CAD, RIMS;
  • Prepares the daily press and briefing log;
  • Provides police reports to authorized personnel and to the general public as appropriate; assists public at the front counter, receiving complaints on citations and providing general information;
  • Maintains files of reports and citations;
  • Performs typing, filing and other general clerical functions as required;
  • Performs related duties as assigned.

Minimum age: 21 years of age at time of appointment.

Citizenship: Must be a U.S. citizen, permanent resident alien, or must have applied for citizenship.

Education and Experience: High school diploma or equivalent, and 1 year of clerical experience. Experience with radio broadcasting equipment is desirable. Recent responsible experience in dealing with the general public.

Knowledge of: The geographic layout and street locations in the Town of Fairfax; standard radio or telephone communications receiving and transmitting equipment; standard broadcasting procedures and rules; operation of common radio dispatch equipment; public safety classification codes; basic provisions of the California vehicle and penal codes.

Skills and Abilities
Ability to: Speak clearly and concisely; operate a computer aided dispatch system, computer systems, and other office equipment quickly and accurately; work under pressure and exercise good judgment and make sound decisions in emergency situations; use standard broadcasting procedures and rules; effectively communicate with and elicit information from upset and irate citizens; maintain police records and information, some requiring confidentiality; exercise independent judgment and to work with a minimum of supervision; type at a speed necessary for adequate job performance; understand and follow oral and written instructions, comprehend and make inferences from written material, handle simultaneous events effectively, spell accurately; provide general instructions and assistance to new dispatchers.

Ability to perform the full range of the essential duties without restrictions. Willingness and ability to work weekends and differing shifts and successfully pass a comprehensive background investigation.

Working Conditions
Work in an office environment, sustained posture in a seated position, answering phones and radio, and prolonged periods of typing. Must be able to lift, bend, stoop, squat, twist, turn and to reach overhead. Reasonable accommodations may be made, unless doing so causes the Town undue hardship.

Fairfax Ordinance No. 630 prohibits smoking in Town-owned vehicles and in Town offices and local businesses.

Compensation and Benefits
  • Salary:$3841 - $4905/month
  • Retirement: PERS 2.5% @ 55, three highest years. The Town of Fairfax pays the employee contribution in full.
  • Insurance: Kaiser Permanente medical and dental insurance provided to regular, full time employees and their eligible dependents.
  • Domestic Partner benefits.
  • Vacation: Eleven to twenty-five working days annual vacation, based on the length of service.
  • Holidays: Eleven paid holidays per year.
  • Sick Leave: 88hrs per year (also Personal family care available)
  • Uniform Allowance: The Town pays $450/year.
  • Overtime: At 1-1/2 time with choice of pay or time off.
  • Longevity Pay $100.00 to 200.00 depending on length of full time sworn Police Service
  • Educational & Certificate Incentive pay: 2.5% to 7.5% added to base pay
  • Sick leave buyback up to 50% of accumulated sick time
  • Other Benefits: Offered by the Town include PERS Medical, Employee Assistance Program, Credit Union, and Deferred Income Plan